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IT Help Desk

  • IT Services: A B C D E H I K L M O P Q R S T V W
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  • Email FAQs


    I am a new student. How do I get a campus email address?
    Your Dragon Mail account is created when you are admitted and have registered for a class. To access your account you will need to Activate your StarID and create a password by following our StarID Activation Instructions

    I just received an email account and it gave me an email address I don't like. Can I change it?
    Email address changes are allowed under limited conditions and only between semesters. Email your request to support@mnstate.edu or call 477-2603.

    I just received an email account. How do I check my mail?
    Open a browser and go to the MSUM Home Page www.mnstate.edu and click on Current Students or Faculty & Staff. You can find the email link on the left side of the page or go to Dragon Mail. Enter the StarID or username you were assigned and the password you chose. This opens your mailbox.

    Your login information for email and Office 365 applications.


    Do I have to use Dragon Mail to check my email?
    Dragon Mail is the most popular way for MSUM students to check email because it can be accessed from any computer with an internet connection. However, MSUM does support clients such as Outlook and MacMail. You can also forward your emails to a different email account using the Dragon Mail forwarding instructions

    Why did I get a message saying I have to change my StarId account password?
    Changing your password helps keep your accounts secure. All account passwords must be changed every six months. You will get an email message when your password needs to be changed. You can change your password anytime.

    What do I do if I forget my StarId account username password?
    You can reactivate your StarId and password and see your account information by following the StarID Activation Instructions

    I can't access my email account. What is wrong?
    You might have forgotten to change your password. Remember that passwords need to be changed every six months for security reasons. If you don't change it, your account will locked until you make a password change. Call the MSUM IT Helpdesk at 477-2603 if you need assistance with your password or follow the StarID Activation Instructions

    Your login information for email and Office 365 applications.


    I am going to be graduating from MSUM soon. Do I get to keep my email account?
    Students may keep their account for up to one year after graduation.

    I am a new faculty or staff member. How do I get an email account?
    Once the HR department has you setup in their system it will generate your StarId and other account information which they can provide to you. You may then stop in to the IT Helpdesk to get an ID and activate your StarID to access your accounts. If you will not be coming to campus, contact the MSUM IT Helpdesk at 218.477.2603 and they can assist you.

    Where can I see the Minnesota State System Password Usage and Handling Guideline?
    System Guideline 5.23.1.1

    Where can I find more information on secure passwords?
    Frequently asked questions regarding secure passwords

    How do I manage my email quota?  

    • Log in to Dragon Mail
    • Click in the search field in the top middle of the screen, this gives you the option to click on "filters". Search in "All folders", then add information as needed and select 'attachments' to search for emails including attachments.
    • Click on the Search button.
    • These emails will be the ones that take up the most space on your quota. You can check the attachment size by clicking on the email and looking next to the Attachments: "file name". The attachment size will be near or below the name of the file. By removing just a few of the ones larger than 1 MB you will will get a handle on your quota very quickly. Because you are close on your quota, please delete a few at a time, then empty your trash.

     

    How do I create a signature?  

    • Login to Dragon Mail
    • Click the Options button (gear in the upper right corner)
    • Select "View all Outlook Settings"
    • Select "Mail" and then "Compose and Reply"
    • In the E-mail Signature text box, type your signature information
    • If you want the signature to be sent automatically on all outgoing messages, check the box at the bottom of the E-mail Signature box. Then click the Save button

     

    How do I create a privacy statement as part of my signature?  

    • Login to Dragon Mail
    • Click the Options button (gear in the upper right corner)
    • Select "View all Outlook Settings"
    • Select "Mail" and then "Compose and Reply"
    • In the signature text box, copy and paste the following statement:

      This e-mail message is intended only for the named recipient(s) above and is covered by the Electronic Communications Privacy Act 18 U.S.C. Section 2510-2521. This e-mail is confidential and may contain information that is privileged or exempt from disclosure under applicable law. If you have received this message in error please immediately notify the sender by return e-mail and delete this e-mail message from your computer.

    • If you want the signature to be sent automatically on all outgoing messages, check the box at the bottom of the E-mail Signature box. Then click the Save button

     

    How do I create a folder?  

    • Login to Dragon Mail  
    • Right-click on your the folder you would like to work with
    • Select Create New SubFolder
    • Type the name you want for the folder and hit Enter

     

    How do I move messages into a folder?  

    • Login to Dragon Mail
    • Click checkbox(es) on the message icons of message(s) to be moved to select the messages
    • Right-click any of the selected messages
    • Select Move
    • In the Move to Folder box, select the destination folder

     

    How do I enter a Vacation message when I am going to be out of the office?  

    • Login to Dragon Mail
    • Click the Options button (gear in the upper right corner)
    • Select "View all Outlook Settings"
    • Select "Mail" and "Automatic replies"
    • Click the button for "Turn on Automatic Replies" and check the "Send replies only during this time period"
    • Select the time period for the replies to be sent
    • Type in the message you want sent out
    • Click Save

     

    How can I forward my Dragon Mail messages to another email account?  

    • Login to Dragon Mail
    • Click the Options button (gear in the upper right corner)
    • Select "View all Outlook Settings"
    • Select "Mail" and "Forwarding"
    • Click on "Enable forwarding"
    • Enter in an email address you would like to forward your emails to
    • If preferred, you may click to "Keep a copy of forwarded messages" in your dragonmail. **NOTE: If you don't have it automatically delete messages and you don't periodically login to Outlook Web App to clear your mail, you mailbox will eventually become full and no mail will be received or forwarded
    • Click Save

     

    How do I add addresses to my Dragon Mail Address Book?
    Method 1: Add Sender from Active Message

    • Go to Dragon Mail
    • Login with your email username and email password
    • Open Message from person you wish to add to your address book
    • Click on name of the sender
    • In the drop down box click on the three dots in the upper right corner that look like "..." and then click on "Add to Contacts" and contact information can be added to a contact page in the Address Book
      NOTE: If a window pops up saying The window could not be opened because pop-ups are currently blocked by the browser, click Yes.
    • Add any additional information you want
    • Click "Create"

    Method 2: Add contact directly to Address Book

    • Login to Dragon Mail
    • Select Contacts
    • Click "New Contact" in the upper left of your screen
    • Tab between fields to enter desired information (e.g., Name and email address)
    • Click "Create" to save the record

     

    How do I delete an address from my Dragon Mail Address Book?  

    • Login to Dragon Mail
    • Select Contacts
    • Click on the contact to be removed and then click on the 'delete' button in the Top-Middle of the screen
    • Select Delete

     

    How do I create a mailing list (Contact Group)?
    In Dragon Mail, mailing lists are created by defining a New Contact Group for each list and then adding names from your Address Book or typing in addresses.

    • Login to Dragon Mail
    • Click Contacts
    • Select the drop down arrow next to "New Contact" in the upper left corner of your screen. Choose "New Contact List"
    • Enter a name for the Contact Group
    • Add member to the group by typing into blank entry box and clicking Add to Group or clicking Members and selecting from the Global Address List or your address book and clicking OK, then click Add to Group
    • Click "Create" to save the group

     

    How do I send mail to members of my mailing list (Contact Group)?  

    • Login to Dragon Mail
    • Select New
    • Click To: icon next to the To box
    • Select desired Address Book from the left under My Contacts
    • Scroll through contacts to find Contact Group desired.
    • Click To or Bcc button to send mail to all members of the Contact Group
    • Click OK
    • Compose message and send