Information Technology

Information Technology provides technology tools, services and support for achieving success at Minnesota State University Moorhead.

The majority of the Information Technology webpage and content has been moved to the new IT Support Portal. This new portal will include a knowledge base and comprehensive list of all MSUM technology resources. You can find helpful information to assist you which include:

  • Remote Support & Chat
    We continue to offer remote assistance to your computer as well as live chat with help desk associates during open Help Desk hours.
  • Knowledge Base Articles
    You can view articles and find information to “Help yourself” through common issues such as activating a StarID or accessing your email. If more help is needed, you can create a Help Desk Incident from the KB article you are viewing or from the support home page.
  • Create IT Tickets
    Log an "Incident" request for an unplanned interruption to an IT service or reduction in the quality of an IT service. Submit a "Service" request for something to be provided, information, advice, a standard change or access to an IT service.
  • Ticket History
    You will be able to view, correspond, and view any updates to your tickets with IT right from this portal.
Information Technology News & Updates
  • Antivirus change on MSUM faculty/staff Apple computers
    Starting the week of April 29, 2024 those that have MSUM Apple computers will have the antivirus application changed. We will be moving off of ESET antivirus and going to Microsoft Defender Endpoint antivirus. This change will be automatic once your computer does a check-in with the management server. This change will be not be intrusive and doesn’t require a […]
  • Updates to MSUM website 
    Helping prospective students connect with MSUM   MSUM’s website is focused on 1) prospective student enrollment and 2) delivering user friendly content on desktop and mobile devices. New content and webpage changes are constantly occurring, and the web team wants to begin sharing some of this work so you know how the website is evolving. The resource most used and most […]
  • ID Card replacement notifications
    MSUM will be implementing a new ID card security protocol next spring. To implement this change all employees must have a current style ID card.  Messages from the email address: will be sent each month reminding employees, with old style cards,  to get their ID cards replaced. Please follow the instructions in the emails. Thank you.
  • Room Scheduling Down until Saturday, October 28
    The System Office has updated the status of the EMS, which is the room and vehicle scheduling software, upgrade. They say it is going slower than expected and it will be down until Saturday, October 28 at 12 pm (noon). Scheduling is still DOWN. You can check the status of the EMS system on the Minnesota State Service Status webpage […]
  • Room Scheduling Down, Friday, October 27
    The System Office will be upgrading EMS, which is the room and vehicle scheduling software Friday, October 27 from 7:00 – 9:00 am. Scheduling will be DOWN during this time. If you have any questions please contact Scheduling Services.