Information Technology

Information Technology provides technology tools, services and support for achieving success at Minnesota State University Moorhead.

Help Desk Online Support

Remote Support Option (connection to your computer)

To establish a Remote Support Session you will need a session key generated by the helpdesk. Contact the Helpdesk via phone at 218.477.2603 option #1.

Chat Support Option

To establish a Chat Session with a Helpdesk representative simply fill in the information below and click the ‘Chat Now’ button. Please be patient while a client downloads and installs.

Information Technology News & Updates
  • Wireless Service Update
    As you may have experienced, connecting to the wireless network (Wi-Fi) has been increasingly tricky this semester. Several incidents have impacted the service, and we are also seeing a change in usage coming out of the pandemic. Early in the fall semester, connectivity appeared normal. Usage was as expected, and support requests were focused on the normal uptick of new […]
  • Conducting Course Evaluations
    Faculty, please join us virtually on Tuesday, November 22nd from 1-2pm to walk through how to conduct course evaluations using the D2L Survey tool and Microsoft 365 forms. Registration and the link to attend is available on Dragon Central.
  • MSUM custom student course evaluation application retirement
    The MSUM custom student course evaluation application was developed nearly 20 years ago and has reached end-of-cycle use. This tool will be unavailable for surveying students and collecting student course evaluation data after December 19, 2022. Course evaluation data will be available until Dec 15, 2023. See this link for additional information and to learn of alternative tools available to support course evaluations.
  • Upcoming changes to Zoom room functionality
    Poly Studio equipment in Hybrid/Hyflex rooms will soon be modified so that content from the classroom system does not share to Zoom automatically. This was done to improve your experience of managing Breakout rooms from the Zoom control panel and to bring the functionality of these rooms in line with the average user’s expectations. To enable content sharing in these […]
  • WiFi Services Downtime Thursday, September 29
    The Information Technology Infrastructure team will be doing updates on the wifi backbone and will be moving services over to a new system. These updates will cause a short disruption in wifi services. Both DragonConnect-Students and DragonConnect-Employees will be offline at 6:30 am Thursday, September 29, 2022. The move will only take a few minutes so the services will be […]