Information Technology

Information Technology provides technology tools, services and support for achieving success at Minnesota State University Moorhead.

IT Support Portal

The majority of the Information Technology webpage and content has been moved to the new IT Support Portal. This new portal will include a knowledge base and comprehensive list of all MSUM technology resources. You can find helpful information to assist you which include:

  • Remote Support & Chat
    We continue to offer remote assistance to your computer as well as live chat with help desk associates during open Help Desk hours.
  • Knowledge Base Articles
    You can view articles and find information to “Help yourself” through common issues such as activating a StarID or accessing your email. If more help is needed, you can create a Help Desk Incident from the KB article you are viewing or from the support home page.
  • Create IT Tickets
    Log an "Incident" request for an unplanned interruption to an IT service or reduction in the quality of an IT service. Submit a "Service" request for something to be provided, information, advice, a standard change or access to an IT service.
  • Ticket History
    You will be able to view, correspond, and view any updates to your tickets with IT right from this portal.
Information Technology News & Updates
  • New facilities management webpage is live
    The web team recently launched a new facilities management webpage. The comprehensive facilities plan and the executive summary are on these pages. The facilities management webpage is also linked on the following pages:
    Learn More
  • MSUM IT New Support Portal
    On June 30th, 2023 the MSUM Information Technology Department will be releasing our new IT Service Management (ITSM) solution to campus. Over the past several months MSUM IT has been hard at work researching, reviewing, and now implementing this tool. We feel that the tool we have selected will meet the growing needs of our IT department and the MSUM […]
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  • Remember: Campus listserve system down on Monday
    The MSUM campus listserv system will be down on Monday, June 12, 2023 starting at 9 a.m. Read more.
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  • MSUM campus listserv system will be down on Monday, June 12, starting at 9 a.m.
    The MSUM campus listserv system will be down on Monday, June 12, 2023, starting at 9 a.m. Migration from the campus listserv system to the new environment will take about 6 hours. Please plan appropriately for the usage of any lists, which includes all messages going to any list ending with @lists.mnstate.edu. (Examples: official@lists.mnstate.edu, student_official@lists.mnstate.edu, employeenews@lists.mnstate.edu , etc.)  This is a […]
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  • LinkedIn Learning Subscription Sunset
    LinkedIn Learning is a subscription service that MSUM has historically paid for and made available to all faculty, staff and students. On July 22, 2023 the subscription to this service will expire. This means that all access to the LinkedIn Learning course content, as well as user learning history will no longer be available after that date. If you would […]
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