Information Technology
Information Technology provides technology tools, services and support for achieving success at Minnesota State University Moorhead.
The majority of the Information Technology webpage and content has been moved to the new IT Support Portal. This new portal will include a knowledge base and comprehensive list of all MSUM technology resources. You can find helpful information to assist you which include:
- Remote Support & Chat
We continue to offer remote assistance to your computer as well as live chat with help desk associates during open Help Desk hours. - Knowledge Base Articles
You can view articles and find information to “Help yourself” through common issues such as activating a StarID or accessing your email. If more help is needed, you can create a Help Desk Incident from the KB article you are viewing or from the support home page. - Create IT Tickets
Log an "Incident" request for an unplanned interruption to an IT service or reduction in the quality of an IT service. Submit a "Service" request for something to be provided, information, advice, a standard change, or access to an IT service. - Ticket History
You will be able to view, correspond, and view any updates to your tickets with IT right from this portal.
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Information Technology News & Updates
Cybersecurity Starts With You: Key Reminders for Keeping MSUM Secure
Dear Faculty, Staff, and Students, Cyberattacks continue to be more frequent and we are perpetually adjusting our security protocols to protect MSU Moorhead. System breaches, however, are often the result of an ill-advised click of a link in an email. The IT teams at both Moorhead and the MNSCU System Office have incredible confidence in our security teams, multi-factor authentication […]
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Information Technology News & Updates
Upcoming change to your login experience
Dear Dragon Community, Technology changes are underway to make your sign-in experience more consistent and prepare for our Workday Student transition. My Oct. 13 email to campus outlined changes to StarID password requirements and multifactor authentication. These linked articles provide guidance on those changes. Beginning Oct. 27, you will use one username for university and Minnesota State resources Moorhead is […]
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Information Technology News & Updates
Before Requesting a Room Change, Please Check Available Rooms First
Since Campus Room Scheduling (EMS) is now shared across all Minnesota State colleges and universities in a single system, finding an appropriate alternate room is no longer as simple as selecting the next available space. Employees requesting a room change can help speed up the process by first identifying a suitable alternative room before contacting Scheduling Services Help. Information about […]
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Information Technology News & Updates
Accessibility Tip: Email Accessibility Matters Too
Email is one of the most common ways people share information across the university. From announcements and event invitations to newsletters and updates, email plays an important role in daily communication. Making emails accessible helps ensure that everyone—including people using assistive technologies—can read and understand the information being shared. Why Email Accessibility Is Important Accessible email design improves readability and […]
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Information Technology News & Updates
Belated welcome, Derek Borgerding, network administrator & cybersecurity analyst
Derek Borgerding joined the Information Technology team back in July as a network Administrator and cybersecurity analyst. Derek’s role involves maintaining internet networking between all of the buildings on campus, advising and analyzing security threats that may occur, and assisting in the wider scope of IT. Q: What drew you to MSUM?A: When I came in for my interview, they […]
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Information Technology News & Updates
Accessibility Tip: Accessibility Helps Everyone
Accessibility is often associated with supporting people with disabilities, but accessible design benefits a much wider audience. When digital content is designed to be accessible, it becomes easier for everyone to use. From clearer organization to captions and readable text, many accessibility practices improve the overall user experience. How Accessibility Benefits Many Users Accessible design supports people in many different […]
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Information Technology News & Updates
Accessibility Tip: Start with Accessibility in Mind
Accessibility is most effective when it is considered from the beginning of the content creation process. When accessibility is built in from the start, it reduces the need for corrections later and helps ensure that digital content works for everyone. Whether creating a webpage, document, video, or presentation, small accessibility decisions made early can have a big impact. Why Starting […]
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Information Technology News & Updates
Upcoming changes to Multi-factor Authentication and StarID Password requirements
Dragon Community, Minnesota State is making two important security changes beginning October 1, 2026. No immediate action is required for most users, yet we encourage you to review the changes below and prepare for upcoming multi-factor authentication (MFA) and password requirements which will further strengthen account protections. An attached pdf also outlines the content of this message. 1 – Changes […]
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Information Technology News & Updates
Accessibility Tip: Captions Help More People Than You Think
Captions provide a text version of spoken dialogue and important sounds in videos. They are essential for people who are deaf or hard of hearing, but they also benefit many other viewers. Providing captions helps ensure that video content is accessible and easier for everyone to use. Why Captions Matter Many people watch videos in environments where audio may not […]
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Information Technology News & Updates
Recognizing Shane Roden with Dragon Pride
Shane Roden, in the Information Technology Department, has been at MSUM for over 20 years. His colleagues call him the talented mind behind the scenes who handles the distribution and allocation of university computer resources. “He consistently shows the Grit, Curiosity and Heart that we should all recognize and strive for. Thank you, Shane, for all your help and hard […]
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Information Technology News & Updates
Accessibility Tip: Why Keyboard Access Matters
Many people navigate digital content using a keyboard instead of a mouse. This may include individuals with mobility disabilities, people who use assistive technologies, or users who prefer keyboard shortcuts for efficiency. Ensuring content can be accessed and navigated using a keyboard is an important part of digital accessibility. Why Keyboard Navigation Is Important Websites, documents, and applications should allow […]
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Information Technology News & Updates
Upcoming Internet Service Provider Network Downtime
Dragons, Our external Internet Service Provider has informed us of a planned network upgrade set for September 10 from 2:00 a.m. – 4:00 a.m. This service interruption will be for both our campus faculty/staff network but also for the student housing network. Please plan for the full two hour internet disruption. If you experience any ongoing disruptions following the planned […]
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Information Technology News & Updates
Accessibility Tip: Use Proper Lists for Better Accessibility
Lists are a common way to organize information in webpages, documents, and presentations. They help break content into smaller pieces that are easier to read and understand. Using properly formatted lists also improves accessibility. Screen readers can recognize list formatting and inform users how many items are in the list, helping them better understand and navigate the content. Why Proper […]
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Information Technology News & Updates
Accessibility Tip: Plain Language Improves Accessibility
Plain language means writing in a way that is clear, concise, and easy to understand. When digital content uses plain language, readers can quickly find the information they need and understand what it means. Using plain language is an important part of accessibility. Clear writing helps people with cognitive disabilities, people who speak English as a second language, and anyone […]
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Information Technology News & Updates
Accessibility Tip: Choosing the Right Tool for Accessible Forms: When a Fillable PDF Makes Sense
When creating a form for employees, students, or the public, it’s important to think beyond the technology and focus on the user experience. Different tools support different needs, and choosing the right option can improve accessibility, usability, and efficiency. While online forms are often the preferred solution, there are times when a fillable PDF may be the better fit. The […]
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Information Technology News & Updates
Summer IT Infrastructure Update: Enhanced Campus Wi‑Fi
Hello Dragon Community, Over the summer, the Information Technology Team completed a major effort to improve the reliability, coverage, and capacity of our campus Wi‑Fi network. As part of this initiative, we installed 750 new wireless access points across campus, expanding our network from the previous 350 access points. This significant investment increases network capacity, improves coverage in high-demand areas, […]
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Information Technology News & Updates
Accessibility Tip: Introducing YuJa Panorama: New Accessibility Tool in D2L Brightspace
YuJa Panorama is now available within D2L Brightspace to support accessibility and to enhance the usability of digital course content. For instructors, Panorama automatically scans course materials and provides actionable recommendations to improve accessibility. You are invited to attend an introductory session, YuJa Panorama 101, to learn more! (This introductory webinar will be offered four times in August. Registration is […]
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Information Technology News & Updates
IMPORTANT: Stay Alert for Phishing and Scam Emails
As we engage the start of the Fall 2026 semester, IT would like to remind everyone to remain vigilant when reviewing email messages and responding to online requests. We have been seeing increased email traffic around phishing emails in recent weeks. The beginning of a semester is a particularly active time for cybercriminals. As students move in, classes begin, and […]
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Information Technology News & Updates
Dragon Dollars and Campus Cash Update: Online Deposits Now Available
Information Technology (IT) has completed the transition to the new software environment for Dragon Dollars and Campus Cash. We apologize for any inconvenience as we moved through the process and appreciated your patience. Thank you,Sandie and the IT Team Sandie East, MBA (she/her/hers)Campus Information Officer – Information TechnologyMINNESOTA STATE UNIVERSITY MOORHEADPhone 218.477.2300 203A Livingston Lord Librarysandie.east@mnstate.edu | MSUM Information Technology
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Information Technology News & Updates
Dragon Dollars and Campus Cash Implementation Update
Greetings Dragons, IT has transitioned to the new software environment for Dragon Dollars and Campus Cash. We apologize for the inconvenience and appreciate your patience as we work to finalize the implementation. We will provide an update and additional information as soon as the Campus Cash deposit function is available. Thank you for your understanding.Sandie and the IT Team Sandie […]
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