Information Technology

Information Technology provides technology tools, services and support for achieving success at Minnesota State University Moorhead.

The majority of the Information Technology webpage and content has been moved to the new IT Support Portal. This new portal will include a knowledge base and comprehensive list of all MSUM technology resources. You can find helpful information to assist you which include:

  • Remote Support & Chat
    We continue to offer remote assistance to your computer as well as live chat with help desk associates during open Help Desk hours.
  • Knowledge Base Articles
    You can view articles and find information to “Help yourself” through common issues such as activating a StarID or accessing your email. If more help is needed, you can create a Help Desk Incident from the KB article you are viewing or from the support home page.
  • Create IT Tickets
    Log an "Incident" request for an unplanned interruption to an IT service or reduction in the quality of an IT service. Submit a "Service" request for something to be provided, information, advice, a standard change or access to an IT service.
  • Ticket History
    You will be able to view, correspond, and view any updates to your tickets with IT right from this portal.
Information Technology News & Updates
  • ID Card replacement notifications
    MSUM will be implementing a new ID card security protocol next spring. To implement this change all employees must have a current style ID card.  Messages from the email address:  msum_id_card_replacement@lists.mnstate.edu will be sent each month reminding employees, with old style cards,  to get their ID cards replaced. Please follow the instructions in the emails. Thank you.
  • Room Scheduling Down until Saturday, October 28
    The System Office has updated the status of the EMS, which is the room and vehicle scheduling software, upgrade. They say it is going slower than expected and it will be down until Saturday, October 28 at 12 pm (noon). Scheduling is still DOWN. You can check the status of the EMS system on the Minnesota State Service Status webpage […]
  • Room Scheduling Down, Friday, October 27
    The System Office will be upgrading EMS, which is the room and vehicle scheduling software Friday, October 27 from 7:00 – 9:00 am. Scheduling will be DOWN during this time. If you have any questions please contact Scheduling Services.
  • Mac Operating System Ventura Update
    macOS 10.14 Ventura Update The Information Technology department has completed performing tests to confirm that supported services are work as designed with this new update. As a result, we are recommending the operating system upgrade to Ventura for those that need it.  However, we also recommend that the MSUM IT Staff perform the upgrade for you. Can I perform the […]
  • New facilities management webpage is live
    The web team recently launched a new facilities management webpage. The comprehensive facilities plan and the executive summary are on these pages. The facilities management webpage is also linked on the following pages: