Information Technology

Email, Internet & Network Services | Service Requests & Reports | Computer Labs | Hardware & Software

Campus Email FAQs

I’m a new student. How do I get a campus email address?

Apply here and follow the instructions.

I have a common last name, and the system couldn’t find a unique email address for me. What do I do?

Call Information Technology at 477-2603. They will set up an email address for you.

I just applied for an email account and it gave me an email address I don’t like. Can I change it?

You can’t, but the folks in the IT department can. Email support@mnstate.edu or call 477-2603.

I just applied for an email account. How do I check my mail?

Get on the web and go to https://dragonmail.mnstate.edu. Enter the username you were assigned and the password you chose. This gets you into your mailbox. For more specific instructions on how to send and organize mail, check out the DragonMail FAQ.

Do I have to use DragonMail to check my email?

DragonMail is the most popular way for MSUM students to check email because it can be accessed from any computer with an internet connection. However, MSUM does support IMAP clients such as Mozilla, Outlook, and Safari.

You can also forward your emails to a different email account. Forwarding instructions.

Why did I get a message saying I have to change my email account password?

Changing your password helps keep your email account secure. All email account passwords must be changed every three months. You will get a message when your password needs to be changed. You can change your password anytime.

What do I do if I forget my email account username password?

Go to the MSUM home page at http://www.mnstate.edu and click on the email link at the top of the page. On the DragonMail page, click on the Account Management link beneath the login and password boxes. Enter your Dragon ID an PIN. You username is listed on the management page. You may change your password by clicking on the Change Password link on the left side of the page. Follow the on screen instructions.

I can’t access my email account. What is wrong?

You might have forgotten to change your password. Remember that passwords need to be changed every three months for security reasons. If you don’t change it, your account will lock up. Call Information Technology at 477-2603 to unlock it.

You might have exceeded your quota of space. If you have a lot of emails, emails with large graphics, or you don’t delete your messages, you might have filled up your space. In that case, you need to contact Information Technology at 477-2603. Avoid exceeding your quota by deleting all unnecessary messages and occasionally cleaning out the Trash and Sent folders.

I’m going to be graduating from MSUM soon. Do I get to keep my email account?

Students may keep their account for up to one year after graduation.

I’m a new faculty or staff member. How do I get an email account?

The HR department will send you to the Information Technology department to get an ID. While you're there, you may also get your email account. If you have problems with the account, or you would like to change the address name, contact Information Technology at 477-2603.