Wells Fargo Minnesota Job Listings

Teller
Traditional Schedule
Monday – Friday between 8:00 a.m. and 6:00 p.m.
Typically, every other Saturday from 9:00 a.m. – noon. 
In-Store Schedule
Must be flexible Monday – Friday between 9:00 a.m. and 7:00 p.m.
Every other weekend, Saturday 9:00 a.m. – 6:00 p.m., Sunday 11:00 a.m. – 4:00 p.m.

Compensation Minimum $8.00/hour (depending upon qualifications) plus sales incentive opportunities.

Position Description
Consistently provides superior customer service, promotes bank products and services, processes customer cash transactions and requests accurately and in a timely manner.  Complies with standard operating procedures in order to protect the assets of the customer and Wells Fargo.  Completes other duties as assigned by Lead Teller or Service Manager.

Customer Service Representative
Schedule  
Monday – Friday between 8:00 a.m. and 5:00 p.m.  Occasional Saturday mornings.

Compensation  $18,000 + Incentives.

Position Description
Provides prompt quality customer service along with support to Bankers and store management.  Performs wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution.  Solicits new accounts and cross-sells products and services.  May follow-up on teller referrals and may have teller responsibilities.

Personal Banker  
Traditional Schedule
Monday – Friday between 8:00 a.m. and 5:00 p.m.  Occasional Saturday mornings.
In-Store Schedule
Must be flexible Monday – Friday between 9:00 a.m. and 7:00 p.m.  Occasional weekends.

Compensation Minimum $25,000 plus incentives.

Position Description
Sells retail banking products and services to customers and prospects.  Manages customer portfolio, services relationships and cross-sells all products and services.  Provides broad base of financial and credit services with goals of acquiring 100% of the customers’ business.  Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards.  Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio.  May spend up to 30% of time completing service related tasks.

To Apply for Consumer Banking Positions

Complete and turn in an employment application at any Wells Fargo Bank location, or send us your resume.  Mail or fax your resume or completed application to: Wells Fargo Human Resources MAC N9303-133, 608 Second Avenue South, Minneapolis, MN 55479

Attn: KG or BG  Or fax your resume or application to: (612) 667-7634 Attn: KG or BG

Proof Operator  
$8.00 - $9.00/hour + incentive (20-36 hours, eligible for benefits).  10% shift differential for 2nd shift.

Position Description
Operates proof machine in proving and sorting in-mail, counter work, and in-clearings of a branch or department in a centralized proof or transit department.  Encodes dollar amount and other information and totals out machine at the end of the shift.  Shift is open ended.

Requirements
Minimum: Must be able to ten-key test at 9000 kph (keystrokes per hour).
Proof Operations 20 – 30 hours per week available

Start times between 4:00 and 6:00 p.m., end time when the work gets done (10:00 p.m. – 1:00am). Must work Mondays, Fridays and some holidays.

To Apply for Technology and Operations Positions

Please pick up an employment application at any Wells Fargo branch, or send us your resume.  Mail or fax your resume or completed application to our Employment Office at Mailing Address:

Wells Fargo
255 Second Avenue South
MAC N9301-017
Minneapolis, MN 55479
Attn: KC or TD

Or you may fax your resume or application to: (612) 667-0673 Attn: KC or TD

Operations will be moving to our new Shoreview location 1st quarter 2003.  The departments impacted are as follows… Item Processing, Proof, Statements Services, Mail and Print, Equipments Services, Human Resources, Wholesale Services, Photo Retrieval, Adjustments, Return Items, Productions Services and EAPD. 

Phone Banker Trainee  
Downtown St. Paul location offers 1st and 2nd shifts. South Minneapolis offers 1st shift.  PT and FT positions available. This business, and both locations, will be moving to Shoreview, MN in January, 2003.

Compensation  
$10.75 an hour plus the opportunity for quarterly incentive based on performance.

Position Description  
Phone Bankers are responsible for assisting Wells Fargo customers with account-related questions and requests, as well as resolving complaints and concerns. There is also a significant sales component to this position. Bankers are expected to refer products and services to customers as appropriate and are required to meet goals related to performance

Qualifications
Minimum: Strong verbal communication skills  Excellent interpersonal and problem-solving skills.
Preferred: Previous experience in customer service and sales.

To Apply,  Call the Phone Banker Jobline 1-800-932-2224
Monday – Thursday 7:00 a.m. – 8:00 p.m. (CST)
Friday –  7:00am-5:00pm (CST)
Saturday – 7:00am-4:00pm (CST)
Sunday 8:00 a.m. – 5:00 p.m. (CST)

Support Services Mortgage Assistant  
Schedule
Monday – Friday 8:00 a.m. – 5:00 p.m. (with occasional Saturday)

Position Description
The Support Services Mortgage Assistant performs duties that support fulfillment relocation, LIS and Telesales departments.  Ability to manage multiple tasks and work independently and effectively with others in a team environment is critical to the success of the team.  Primary responsibilities include: File set up, assignment and distribution of new applications; sort daily mail, faxes and reports multiple times throughout the day; create welcome letters for new loans; daily updates to management as needed (application numbers, pipeline issues, etc.); LPS and/or LIS system research and updating; pulling reports from the system, copy and forward as needed to staff and management; tracking information as needed by management team, maintain spreadsheets as needed; back up phones as needed for team (incoming calls from customers); E10 files – update, box and ship files for storage; order supplies for teams; occasional lifting as required to fill copier paper, stock supplies and maintain supply cabinets; back up support of  co-workers and teams we support; copying and other projects/duties as assigned.

Sale Support Representative  
Schedule
Full Time 8:30 to 5:00 or 9:00 – 6:00

Job Description
Outbound telemarketing to follow up on all borrower leads referred by clients.  Prepare loan packages for submission to loan operations team.  Assist with processing tasks, including document follow up, and the ordering of title and appraisals.  Responsible for communication with Title Company and appraisal services, realtors, sellers, borrowers, and the production group in Baton Rouge.  Responsible for managing caseload of approximately 40-50 loans.  Support teammates in managing daily inbound call volume.  Perform miscellaneous duties as assigned and/or required.

Mortgage Specialist  
Schedule
Full time, 9:00 a.m. – 6:00 p.m.

Job Description
Mortgage Specialists are responsible for performing duties relating to processing and/or closing of mortgage loan applications.  Looking for highly motivated individuals interested in joining the Minneapolis centralized platform and utilizing the LPS and LIS processing systems.  Areas of responsibility include: Maintaining a high level of service through proactive communication with external/internal customers and vendors; ensuring loan quality through data integrity and risk management; working in a team environment in an effort to achieve common goals; file caseload management including documentation retrieval and review; and coordination of the loan closing.

Telesales Representative   
Schedule
Full Time (day and evening positions).

Job Description
The Telesales Representative is responsible for mortgage loan originations primarily focused on relationships through mortgage programs with Fortune 500 companies, Affinity groups and/or Portfolio Retention.  The Telesales rep will have the following responsibilities: Relationship Management – Develop and manage relationships with both internal and external customers; Sales – Market and sell Wells Fargo Home Mortgage products to customers with established inbound and outbound telesales techniques; Quality Assurance – Ensure loan salability by prospecting customers who meet loan qualification standards and correctly interpreting underwriting guidelines and policies; Central Point of Contact –Act as the primary source of contact  for rate quotes and locks, loan originations, and pipeline management.

To Apply for Home Mortgage Positions
Please send your resume and salary requirements confidentially to:
Wells Fargo Home Mortgage
Attn: Staffing Department
X9901-01Y
2701 Wells Fargo Way
Minneapolis, MN 55408
Email: wfhm.recruitment@wellsfargo.com

Collectors  Schedule:
Full-time Monday - Friday 9 - 6 and Occasional Saturdays from 8:00 a.m. until 2:00.  (Additional hours depending on business needs)

Job Description:
This position will be responsible for inbound and outbound collection calls providing expedient, courteous, and professional service to our mortgage customers.  Contact delinquent customers by phone and correspondence to determine cause of default.

Negotiate workout options that lead to cure of loan defaults.  Collect past due payments and late charges.  Monitor and control acceptance and return of past due payments.  Provide financial counseling, suggesting alternatives to foreclosure.

Qualifications:
High school education plus 1 year experience or equivalent education and/or experience.  Demonstrated ability to work independently and meet deadlines.  Ability to efficiently assess customer needs.  Excellent verbal and written communication, problem solving and analytical skills.  Good figure aptitude.  Detail oriented.  Excellent time
management skills.

Please send your resume to:
Wells Fargo Home Mortgage
Attention: Staffing Department
2701 Wells Fargo Way
MAC X9901-01Y
Minneapolis, MN 55408
FAX 612-312-4181

Operation Processor  
Schedule:
Varies

Qualifications:
High school education plus 1 year experience or equivalent education and/or experience.  Demonstrated ability to work independently and meet deadlines.  Ability to efficiently assess customer needs.  Excellent verbal and written communication, problem solving and analytical skills.  Good figure aptitude.  Detail oriented.  Excellent time management skills.

Please send your resume to:
Wells Fargo Home Mortgage
Attention: Staffing Department
2701 Wells Fargo Way
MAC X9901-01Y
Minneapolis, MN 55408
FAX 612-312-4181

Operations Processor 1  

Wells Fargo Minnesota

Consumer Banking

Teller

Traditional Schedule
Monday – Friday between 8:00 a.m. and 6:00 p.m.
Typically, every other Saturday from 9:00 a.m. – noon. 
In-Store Schedule
Must be flexible Monday – Friday between 9:00 a.m. and 7:00 p.m.
Every other weekend, Saturday 9:00 a.m. – 6:00 p.m., Sunday 11:00 a.m. – 4:00 p.m.

CompensatioMinimum $8.00/hour (depending upon qualifications) plus sales incentive opportunities.

Position Description  Consistently provides superior customer service, promotes bank products and services, processes customer cash transactions and requests accurately and in a timely manner.  Complies with standard operating procedures in order to protect the assets of the customer and Wells Fargo.  Completes other duties as assigned by Lead Teller or Service Manager.

Customer Service Representative

Schedule
Monday – Friday between 8:00 a.m. and 5:00 p.m.  Occasional Saturday mornings.

Compensation  $18,000 + incentives.

Position Description  Provides prompt quality customer service along with support to Bankers and store management.  Performs wide range of services including document preparation, account servicing/maintenance (account reconciliation, address change, stop payments, account closings, transfers, notary, processing check orders), and problem resolution.  Solicits new accounts and cross-sells products and services.  May follow-up on teller referrals and may have teller responsibilities.

Personal Banker

Traditional Schedule

Monday – Friday between 8:00 a.m. and 5:00 p.m.  Occasional Saturday mornings.

In-Store Schedule

Must be flexible Monday – Friday between 9:00 a.m. and 7:00 p.m.  Occasional weekends.

Compensation  Minimum $25,000 plus incentives.

Position Description

Sells retail banking products and services to customers and prospects.  Manages customer portfolio, services relationships and cross-sells all products and services.  Provides broad base of financial and credit services with goals of acquiring 100% of the customers’ business.  Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards.  Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio.  May spend up to 30% of time completing service related tasks.

To Apply for Consumer Banking Positions

Complete and turn in an employment application at any Wells Fargo Bank location, or send us your resume.  Mail or fax your resume or completed application to: Wells Fargo Human Resources MAC N9303-133, 608 Second Avenue South, Minneapolis, MN 55479

Attn: KG or BG

Or fax your resume or application to: (612) 667-7634 Attn: KG or BG

Technology and Operations

Proof Operator

$8.00 - $9.00/hour + incentive (20-36 hours, eligible for benefits).  10% shift differential for 2nd shift.

Position Description

Operates proof machine in proving and sorting in-mail, counter work, and in-clearings of a branch or department in a centralized proof or transit department.  Encodes dollar amount and other information and totals out machine at the end of the shift.  Shift is open ended.

Requirements

Minimum: Must be able to ten-key test at 9000 kph (keystrokes per hour).

Proof Operations 20 – 30 hours per week available

Start times between 4:00 and 6:00 p.m., end time when the work gets done (10:00 p.m. – 1:00am).

Must work Mondays, Fridays and some holidays.

To Apply for Technology and Operations Positions

Please pick up an employment application at any Wells Fargo branch, or send us your resume.  Mail or fax your resume or completed application to our Employment Office at Mailing Address

Wells Fargo

255 Second Avenue South

MAC N9301-017

Minneapolis, MN 55479

Attn: KC or TD

Or you may fax your resume or application to:

(612) 667-0673 Attn: KC or TD

Operations will be moving to our new Shoreview location 1st quarter 2003.  The departments impacted are as follows… Item Processing, Proof, Statements Services, Mail and Print, Equipments Services, Human Resources, Wholesale Services, Photo Retrieval, Adjustments, Return Items, Productions Services and EAPD. 

Phone Banking

Phone Banker Trainee

Downtown St. Paul location offers 1st and 2nd shifts. South Minneapolis offers 1st shift.  PT and FT positions available. This business, and both locations, will be moving to Shoreview, MN in January, 2003.

Compensation

$10.75 an hour plus the opportunity for quarterly incentive based on performance.

Position Description

Phone Bankers are responsible for assisting Wells Fargo customers with account-related questions and requests, as well as resolving complaints and concerns. There is also a significant sales component to this position. Bankers are expected to refer products and services to customers as appropriate and are required to meet goals related to performance

Qualifications

Minimum: Strong verbal communication skills  Excellent interpersonal and problem-solving skills.

Preferred: Previous experience in customer service and sales.

To Apply

Call the Phone Banker Jobline 1-800-932-2224

Monday – Thursday 7:00 a.m. – 8:00 p.m. (CST)

Friday –  7:00am-5:00pm (CST)

Saturday – 7:00am-4:00pm (CST)

Sunday 8:00 a.m. – 5:00 p.m. (CST)

Mortgage & Home Equity

Centralized Retail Mortgage Loan Specialist

Schedule

Monday - Friday, 9:00 a.m. – 6:00 p.m. (with overtime as volume dictates)

Job Description

The Centralized Retail Mortgage Loan Specialist is responsible for performing duties related to the processing and/or closing of mortgage loan applications in a call-center environment.  Areas of responsibility include:

·         Maintaining a high level of customer service through proactive communication with external and internal customers, including vendors.

·         File caseload management, including documentation retrieval & review and coordination of the loan closing.

·         Working in a team environment in an effort to achieve business and volume goals.

·         Being the ‘point of contact’ for the customer during the loan process to answer questions, provide loan status updates, etc.

·         Ensuring loan quality through data integrity and risk management.

·         Assisting co-workers with their workload when possible.

·         Other duties and projects as assigned.

Centralized Retail Mortgage Assistant

(Operations Clerk 2)

Schedule

Monday – Friday, 8:00 am – 5:00 pm (with occasional Saturday)

Job Description

The Mortgage Assistant performs duties that support Centralized Retail Operations and Telesales departments.  Ability to manage multiple tasks and work independently and effectively with others in a team environment is critical to success.  Primary responsibilities include:

·         File set up, assignment, and distribution of new applications.

·         Sorting of daily mail, faxes, and reports multiple times throughout the day.

·         Create welcome letters for new loans.

·         Provide daily updates to mgmt as needed re: application numbers, pipeline issues, etc.

·         LPS and/or LIS system research and updating.

·         Pulling system reports, copying, and forwarding to staff and mgmt.

·         Back up phones as needed for team (incoming calls from customers)

·         Update, box, and ship closed files for storage.

·         Occasional lifting to fill copier paper, stock supplies, and maintain supply cabinets.

·         Copying and other projects/duties as assigned.

Centralized Retail Sales Support Representative

(PB Sr Outbound Sales Development Banker)

Schedule

Monday – Friday, Full-time

Job Description

The Sales Support Rep is responsible for performing the following duties:

·         Outbound telemarketing to follow up on all borrower leads referred by clients. 

·         Prepare loan packages for submission to loan operations team. 

·         Assist with processing tasks, including document follow up, and ordering of title and appraisals.

·         Acts as liaison with title companies, appraisal services group, realtors, sellers, and borrowers.

·         Manage a caseload of approximately 40-50 loans.

·         Support teammates in managing daily inbound call volume. 

·         Perform miscellaneous duties as assigned and/or required.

Centralized Retail Telesales Representative

(Mortgage Consultant-Telesales)

Schedule

Monday – Friday,  Day and Evening positions

Job Description

The Telesales Representative is responsible for mortgage loan originations primarily focused on relationships through mortgage programs with Fortune 500 companies, Affinity groups, and/or Portfolio Retention.  The Telesales Rep will have the following responsibilities:

·         Relationship Management – Develop and manage relationships with both internal and external customers.

·         Sales – Market and sell Wells Fargo Home Mortgage products to customers, using established inbound and outbound telesales techniques.

·         Quality Assurance – Ensure loan salability by prospecting customers who meet loan qualification standards and by correctly interpreting underwriting guidelines/policies.

·         Central Point of Contact –Act as the primary source of contact  for rate quotes and locks, loan originations, and pipeline management.

To Apply for Centralized Retail Home Mortgage Positions

Visit our website at www.wfjobs.com to view current job openings within Wells Fargo.  You may confidentially submit your cover letter, resume, and salary requirements online through our website or via one of the following:

Wells Fargo Home Mortgage

Attn: Recruitment & Staffing

MAC# X9901-01Y

2701 Wells Fargo Way

Minneapolis, MN 55408

Toll-free fax#:  1-866-780-9291

Email:  wfhm.recruitment@wellsfargo.com

Corporate Trust Services

Operations Processor 1

Schedule

Monday – Friday 8:00 – 5:00

Compensation  $20,800 

Position Description

Pulling loans, filing loans, processing release/copy requests.  Assists Operations Processor 2 in resolving customer issues.

Operations Processor 2

Schedule

Monday – Friday 8:00 – 5:00

Compensation  $21,500

Position Description

Verify and review various loan documents to agency guidelines for completeness and accuracy.  Identify errors and contact appropriate resources to resolve.  Perform data entry, and balance report totals on system-generated information.  Special projects as assigned by management.

Operations Processor 3

Schedule

Monday – Friday 8:00 – 5:00

Compensation  $23,700

Position Description

Process bond payments and perform daily collections of approved funds for bondholder payments.  Verify and close payments for presented securities.  Logs and tracks delivered securities for payment.  Performs miscellaneous duties and projects as assigned.

To Apply for Corporate Trust Positions

Please send your resume or application confidentially to:

Wells Fargo

Corporate Trust Services Human Resources

608 Second Avenue South

MAC N9303-120

Minneapolis, MN 55479
Attention: Missy J. 
Or fax to: (612) 316-1790 Attn: Missy J.

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